FAQ

If you wish to cancel or amend your order, please contact our customer service team immediately by email at shop@robbeberking.de. For urgent matters, we are also happy to assist you by telephone. Our customer service team is available from Monday to Friday, between 9.00 am and 4.00 pm, on 0461 90 30 60 - 0.

Please note: For personalised products with engraving, cancellation or returns are no longer possible once the engraving has been commissioned.

Yes, you will receive a detailed invoice by email as soon as your order has been dispatched. It will contain all the details of your order.

No, there is no minimum order value. However, we offer free delivery on orders totalling €250 or more.

Prices may vary depending on the country of delivery, as different VAT rates, delivery charges and, where applicable, import duties may apply. The final price is automatically adjusted to reflect the relevant country of delivery.

Yes, as soon as we have received your payment, you will receive an automatic payment confirmation by email.

It is not possible to reserve products. All orders will be processed as soon as payment has been completed.

Yes, we deliver worldwide. Delivery charges and delivery times vary depending on the destination and the size of the order.

If a product arrives damaged, please contact our customer service team straight away. We will offer you a quick solution, such as a replacement or a refund.

As soon as we dispatch your goods, you will receive a dispatch confirmation by email, which will also include the tracking number you can use to track your delivery.

We offer standard delivery and, on request, express delivery. Delivery charges are calculated at checkout based on your delivery address.

Yes, we take your privacy very seriously. Your order will be dispatched in plain packaging – with no visible branding on the outside. This ensures that only you can see what’s inside.

The best way to contact us is by email at shop@robbeberking.de. For urgent matters, we are also happy to assist you by telephone. Our customer service team is available from Monday to Friday, between 9.00 am and 4.00 pm, on 0461 90 30 60 - 0.

We’d be delighted to offer you a personal consultation at one of our Robbe & Berking stores. You can find your nearest store quickly and easily using the ‘Store Finder’ function in our online shop. Alternatively, you can contact us by telephone on 0461 90 30 60 - 0 during our opening hours from 9.00 am to 4.00 pm, or by email at shop@robbeberking.de

As soon as we have received and checked the returned goods, we will credit the invoice amount to your account within 14 days via the payment method you selected when placing your order.

To return an order, you can fill in the returns form on our website or contact our customer service team directly at shop@robbeberking.de. You will then receive all the necessary information and a returns label. Please note that the items must be returned unused and in their original packaging.

You can find care instructions for our silver products in the ‘Service’ section under ‘Tips on caring for silver’ in our online shop.

Ja, Robbe & Berking bietet Pflegemittel an, die ideal für die Reinigung und Pflege von Silberbesteck geeignet sind. Unsere Pflegeprodukte finden Sie here.

Silver cutlery is often regarded as particularly delicate – yet it is essentially just ordinary cutlery that can be used without any problems in everyday life. The widespread misconception that silver needs to be polished constantly persists. In reality, daily use is actually the best protection against tarnishing: natural skin oils form a protective layer and slow down the formation of silver sulphide – the substance responsible for the discolouration. To clean the cutlery, simply rinse it with warm water after a meal and dry it thoroughly to prevent water marks. More intensive care using special silver cleaners is only necessary if visible signs of tarnish appear – for example, after prolonged storage. So-called home remedies such as aluminium foil and salt are not recommended: they attack not only the dirt but also the silver itself. However, with careful, regular use and a little water, your silver cutlery is very easy to look after in everyday life – beautiful and practical at the same time

Yes, all silver and silver-plated cutlery from Robbe & Berking is generally dishwasher-safe. However, as silver is a natural material, there are a few points to bear in mind to ensure the cutlery is cared for properly and to achieve the best results::

• Preparation: Rinse off any food residues that are particularly high in protein or acid, such as egg or citrus fruits, before placing the cutlery in the dishwasher. This prevents discolouration and limescale build-up.
• Dosage: Use only 1/3 to a maximum of 50 per cent of the recommended amount of washing-up liquid, as modern dishwashers often use less water; this means that excessive doses can lead to residues and discolouration.
• Knives: Place knives with the blades facing downwards to prevent wear and damage.
• Dishwashing liquid: Use dishwashing liquid, rinse aid and regenerating salt from the same product range, as these are optimally compatible and deliver better results. Avoid aggressive dishwashing liquids, which are often found in ‘2-in-1’ or ‘3-in-1’ tablets, as these contain a high oxygen content that can contribute to staining. We recommend, amongst other products Dishwasher Powder and the Classic Dishwasher Tablets..
• After washing: Once the wash cycle has finished, open the dishwasher door to allow moisture to escape and prevent salt and acid deposits from forming. Then rub the cutlery dry with a soft cloth to remove any crystalline deposits
Please note: Cutlery containing horn, mother-of-pearl or wood is not dishwasher-safe and should be washed by hand.

To clean your silver cutlery, we recommend the Classic range from Claro, an Austrian manufacturer of eco-friendly washing-up liquids. Claro is renowned for its high cleaning performance and specially formulated products that are particularly gentle on silver cutlery.

Among other products, we recommend the Classic dishwasher powder and the Classic dishwasher tablets. One level teaspoon of Classic dishwasher powder or half a Classic dishwasher tablet is sufficient. For best results, use these in combination with the appropriate Claro rinse aid and dishwasher salt.

These products contain a special silver protection formula that ensures your silver cutlery is cleaned gently and effectively.

• Crescent Moon & Crown: These two symbols can be found on all our Sterling silver products.
• The crescent moon symbolises genuine silver content and has been used as the legal silver hallmark in Germany since 1888.
• The crown indicates that the silver comes from Germany.
• Mammoth: The mammoth is the Robbe & Berking logo and appears on silver-plated cutlery used. It stands for the company’s high quality and masterful craftsmanship.

• 925 silver (sterling silver): Consists of 92.5 per cent pure silver and 7.5 per cent other metals, mostly copper. It is robust and is ideal for cutlery and jewellery.
• 999 silver (fine silver): Consists of 99.9% pure silver. It is softer and is often used for coins or ingots.

The term refers to an alloy containing 18 per cent chromium and 8 per cent nickel. Stainless steel is rust-resistant, durable and easy to care for, making it an ideal material for cutlery.

• 90 silver plating: Here, 90 g of silver was applied to 24 pieces of cutlery. This silver plating was standard practice at Robbe & Berking until 1998. Today, however, it is no longer used on cutlery, but is primarily used on tableware and barware. Here, the 90 silver plating remains our standard finish and offers high quality and durability.
  With 90 silver plating, an average of around 3.75 g of silver is applied per piece of cutlery. This corresponds to a silver layer of approximately 12 to 15 micrometres.
• 150 silver plating: Since 1998, Robbe & Berking has relied on this high-quality silver plating process, in which 150 g of silver is applied to 24 pieces of cutlery. It is durable and is used on our cutlery.
  With 150 silver plating, an average of around 7.5 g of silver is applied per piece of cutlery. This corresponds to a layer of silver approximately 20 to 25 micrometres thick.

800-part silver plating consists of 80 per cent pure silver and 20 per cent other metals, mostly copper. However, Robbe & Berking no longer uses this alloy and instead opts for 925 sterling silver for its cutlery and silverware.

• Remove leftover food: If you are washing the cutlery in the dishwasher, make sure that any large bits of food are removed before the wash cycle begins. If the dishwasher is only used occasionally, it is advisable to give the cutlery a quick rinse before washing to prevent any residue that could cause rust.
• Regular use: As silver and stainless steel do not rust in the same way as ordinary steel blades, it helps to use the cutlery regularly. The more it is used, the less likely it is to rust.

The simplest and most effective way to store silver cutlery is to use it regularly. Silver benefits from use — the more often it’s used, the less likely it is to tarnish. We therefore recommend keeping your cutlery in a drawer and using it regularly. If you won’t use it for a long time, we recommend our cutlery bags or protective cloths.

Yes — we offer a repair service exclusively for Robbe & Berking products. A binding cost estimate can only be made after the cutlery has been inspected in our manufactory, as this is the only way to reliably assess its condition and necessary repair work. For more information or to arrange the next steps, contact us via shop@robbeberking.de or by phone at +49 461 90 30 60-0 (Mon – Fri 9 a.m. – 4 p.m.).

Robbe & Berking does not purchase silver cutlery, whether from its own production or from other manufacturers. We offer a refurbishment service for second-hand Robbe & Berking silver. Please contact us via our Contact form für ein individuelles Angebot.

If you would like to buy or sell silver or gold as a precious metal investment in the form of coins or bars, please visit our Investment Shop.

Robbe & Berking does not operate a factory outlet. Nor do we offer B-grade or second-choice products. Only flawless products leave our factory and go on sale. Please feel free to visit the Robbe & Berking flagship stores in Germany and Austria or our specialist retail partners. You can find a specialist shop near you here

Production of the ‘Spoon of the Year’ has been discontinued in order to create new scope for creativity and to focus more strongly on other product areas in future.

The Old Copenhagen cutlery range is renowned for its intricate engravings on the reverse of each piece. Every item in the collection is adorned with a different herb. These delicate engravings lend the cutlery a special attention to detail and make it a unique centrepiece on any table.