Cancellation policy

I. Right of cancellation

The cancellation period shall be 14 days from the day on which you or a third party nominated by you who is not the carrier took possession of the goods (or the final good or the final part shipment or the final item).


Robbe & Berking Silbermanufaktur seit 1874 GmbH & Co. KG
Zur Bleiche 47
24941 Flensburg
Tel: +49(0)461 903 060
Fax: +49(0)461 903 0680
E-mail: info@robbeberking.de

by means of a clear statement (e.g. a letter sent by post, fax or email etc.) regarding your decision to cancel this contract. You may use the Sample Cancellation Form attached; this not mandatory, however.



Consequences of cancellation

You must send back or transfer the goods to us at the above address immediately and in all cases no later than 36 days from the date on which you notify us of the cancellation of this contract. This deadline shall be considered met if you send the goods before the expiry of the period of 36 days.

Refunds will only be made after the Client has returned the item to the Seller’s address within 36 days of receiving the merchandise. The Client pays the return shipping costs to the Seller’s address.

If the item has been opened, a 15% restocking fee will be applied for a refund.


The Seller does not accept returns for the following items:

-Goods, for which the price is dependent on fluctuations in the financial market which cannot be controlled by the Seller;

-Goods that are made to the Client’s specifications or are clearly personalized;

Furthermore, a refund will not be accepted, if

-the item has been used

-parts of the item are missing, including original packing, documentation, warranty cards, manuals and accessories

-the returned item is damaged

End of cancellation policy

II. Limitations/exclusion of the right of cancellation

According to the General Terms and Conditions and Client Information, there is no right of cancellation for the supply of which are not prefabricated and the production of which is determined by an individual choice or decision of the consumer or which are clearly tailored to the personal needs of consumer.

Yours faithfully,

Robbe & Berking Silbermanufaktur seit 1874 GmbH & Co. KG

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